Aya is not suitable for a suicidal crisis; if you are suicidal, or considering self-harm please contact the emergency services or The Samaritans Website: www.samaritans.org Email: email@example.com , Tel: 08457 90 90 90,
If your life is at risk dial 999.
We request that you familiarise yourself with relevant information regarding your chosen service. By using or accessing any part of this website you will be deemed to have accepted our terms in full. If you do not accept any of the terms please do not continue to use this website. This website was created using third party software from 'Go Daddy'.
We will communicate via your preferred method, this will be secure at the point of sending and all steps will be taken to ensure that the communication remains confidential.
Hours of service
We work varied hours however we will attempt to respond as soon as we are able this should usually be with in at least seven days.
BACs payment is preferred and details of this will be given it is also preferred that payments are made in advance of session or immediately after. Online payments may also be made via PayPal.
We provide student discounts. These sessions are limited and are charged at £30-50.
After selecting a service and making a payment:
While therapy sessions provide the space for clients to work through difficult feelings and emotions, Counsellors and Admin staff will not accept threatening or abusive behaviour towards them. Such behaviour may result in the session ending and the client being liable for the full session cost. Future sessions may not be permitted.
Clients and site visitors are not permitted to attempt to damage the website in any way through the introduction of viruses or any form of malicious or technology. Details of any breach of this will be forwarded to the relevant authorities.
The conduct of our staff is just as important. AYA team members and volunteers are carefully selected, this is to ensure that clients receive services of a high professional standard that are ethical, confidential and safe. Our Therapists have significant post-qualification experience, as well as broad life experience. This better equips them to provide our diverse client group with the personal touch, as well as understanding and a naturally warm approach. We promote anti-discriminatory practice. We believe in providing care and compassion to everyone, regardless of their backgrounds.
It is very important and a matter of mutual respect that you keep your appointments. All clients need to understand from the outset that we are unable to fit another client into your missed appointment slot at short notice. If for any reason you need to cancel/reschedule an appointment you will need to provide us with at least 8 hours' notice. Any cancellations with less than 8 hours' notice are chargeable for the full session fee. Being unavailable for any session without informing us will also incur the full fee for the session you have booked.
We request that you are available for your session at least 5 - 10 minutes before the agreed time. Please ensure that your status is set to online/available if you are using the instant chat or on-line service. If you are using the phone service ensure that your phone is not engaged, disconnected or switched off.
Sessions start right on time. If you will be late in any way contact your Counsellor via email before your session time. If you have not contacted your Counsellor prior to your session and are late, offline, engaged, away or unavailable at the exact agreed session time our counsellor will wait around five minutes for your call/message then your session should be considered cancelled.
Disclaimer and Liability