Supporting your well-being with an experienced counsellor

WHAT WE NEED TO KNOW

We need to know your name and email address, simply so that we know where to send your communication to it might be helpful to let us know your phone number as well. We need this so that we can send you appointment confirmation to you and contact you if anything changes with your appointments, or our service we will also keep you up to date with services such as can you can unsubscribe at any time, just email admin@time-to-thrive.co.uk.

We ask for payments to be made via paypal for group bookigs, this information is stored by a third party.

Some information we ask for is optional, for example your phone number. However this is helpful to us as it means we can text or call you about your appointments if necessary. This is handy for example, if we are wanting to check you are ok I will discuss this with you in sessions and we will agree ways of working and preferences that you can update at any point.

CONFIDENTIALITY IN COUNSELLING

All your information will be stored safely and no one else will have access to this, data is stored in line with current regulations in line with the data protection act and ethical guide lines from BACP. Exceptions to this include the law I am required by law to breach confidentiality if activity is related to terrorism or safeguarding children. I would make you aware and discuss any breached of confidentiality with you. I also have supervision, this is like counselling for counsellors and I would anonymise your details in this process.

ADDITIONAL DATA SOURCES

This applies to you, you can contact us at neil.hall@time-to-thrive.co.uk at any time and ask us to remove you from our mailing list.

SHARING YOUR INFORMATION WITH OTHERS

I won't be sharing your information with other people, your information will be kept in confidence and I will do everything I can to keep this information safe and ensure I remain with in the law doing this.

HOW LONG IS YOUR INFORMATION KEPT

All the while you are working with us we will keep your information so that we have your history. We might also need to keep your information for important legal and supervision purposes. If you haven't worked with us for six years, we will come to the conclusion that we may have lost you, and delete your information from all our systems.

YOUR RIGHTS

You have a right to access any data we hold about you and we will deal with any subject access request within 7 days because we like to be helpful. Please contact admin@2time-to-thrive.co.uk marking your request "subject access request" and giving us your name, address, email address and account number so we can get hold of your quickly.

You have the right to ask us to stop processing your data. Please contact us at neil.hall@time-to-thrive.co.uk to let us know if you want us to erase, stop or amend any part of our processing and as far as we are able to (when taking into account our own legal obligations) we will do so.

If you have any complaints, you can contact us (see details below) and we'll do our best to get to the bottom of things. If, after contacting our Data Protection Officer you feel your complaint has not been dealt with satisfactorily, the supervisory authority for data protection in the UK is the Information Commissioner’s Office (ICO) which you can contact on 0303 123 1113 or via their website at ico.org.uk.

You have the right of portability over your data (i.e. you can ask us to pass the information we hold on you to a third party in machine readable format). Let us know if you want us to do this by contacting us at neil.hall@time-to-thrive.co.uk

Call us on 07500668656

Or email us at neil.hall@time-to-thrive.co.uk

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