Privacy Policy ico registered Confidentiality

We need to know your name and email address for our communication. It, where to send, might also be helpful to let us know your phone number. We need this to send you appointment confirmation and contact you if anything changes with your appointments. Keep you up to date with services such as you can unsubscribe at any time. We will also keep you up-to-date by emailing neil.hall@time-to-thrive.co.uk. It can also be helpful for us to have emergency contact information for you in case of emergency. 

For group bookings, we ask for payments via PayPal, using QuickBooks and Stripe; Monzo; and Nationwide, a third party stores this information.

Some information we ask for is optional, for example, your phone number. However, this is helpful to us as it means we can text or call you about your appointments if necessary. This is handy. For example, if we want to check you are ok, I will discuss this with you in sessions, and we will agree on ways of working and preferences that you can update at any point.

CONFIDENTIALITY IN COUNSELLING

All your information will be stored safely, and no one else will have access to it; data is stored in line with current regulations in line with the Data Protection Act and ethical guidelines from BACP. Exceptions to this include the law that requires me to breach confidentiality if the activity is related to terrorism or safeguarding children. I would make you aware and discuss any breach of confidentiality with you. I also have supervision; this is like counselling for counsellors, and I would anonymise your details in this process.

ADDITIONAL DATA SOURCES

This applies to you; you can contact us at neil.hall@time-to-thrive.co.uk and ask us to remove you from our mailing list. 

SHARING YOUR INFORMATION WITH OTHERS

I won't be sharing your information with other people; your information will be kept confidential, and I will do everything I can to keep this information safe and ensure I remain within the law doing this. If you are accessing my service via an employee assistance programme such as CIC or Health Hero, I will comply with their data collection details; information such as attendance and brief notes in these cases, as well as health questionnaires, will be stored information. 

HOW LONG IS YOUR INFORMATION KEPT

All the while you are working with us, we will keep your information so that we have your history. We might also need to keep your data for legal and supervision purposes. If you haven't worked with us for six years, we will conclude that we may have lost you and delete your information from all our systems.

YOUR RIGHTS

You have a right to access any data we hold about you, and we will deal with any subject access request within seven days because we like to be helpful. Please contact neil.hall@time-to-thrive.co.uk, marking your request "subject access request" and giving us your name, address, email address and reference number so we can get hold of you quickly.

You have the right to ask us to stop processing your data. Please get in touch with us at neil.hall@time-to-thrive.co.uk to let us know if you want us to erase, block or amend any part of our processing and as far as we can (when taking into account our legal obligations); we will do so. 

If you have any complaints, you can contact us (see details below), and we'll do our best to get to the bottom. If, after contacting our Data Protection Officer, you feel your complaint has not been dealt with satisfactorily, the supervisory authority for data protection in the UK is the  Information Commissioner’s Office (ICO), which you can contact on 0303 123 1113 or via their website at ico.org.uk.

CONTACT US 

Call us on 07500668656 or 01182077654

Or email us at neil.hall@time-to-thrive.co.uk

COOKIES

Cookies are small text files that websites send to your computer. A cookie can be thought of as an Internet user's identification card. They let the website know when the user has returned. This enables the site to bring up information relevant to that user, for example, your name past appointments.

Cookies make the interaction between users and websites faster and easier. Without cookies, it would be tough for a website to allow a visitor to fill out a shopping basket or to remember the user's preferences or registration details for a future visit. Time to Thrive 'Aya'  website uses cookies to allow customers to move from one part of the website to another and add items to the shopping basket without logging in repeatedly.

Cookies are not computer programs and can't read other information saved on your hard drive. They cannot be used to disseminate viruses. They only contain and transfer as much information as the users have disclosed to the website. It is possible to opt out of cookies via your browser’s cookie settings, but if you do this, you will not be able to shop from the time to Thrive 'aya' website as the website's functions depend on cookies. Please note that cookies are computer-specific, so if you log on to any site from a different computer, the cookie settings on that computer will apply.

When you visit our sites, cookies are served directly by us or our business partners. Here is a description of the different kinds of cookies we use.

Essential cookies: These cookies allow you to use the basic functionality of our website. For example, you are browsing our products, ordering and paying for items, checking your account information and viewing your order history.

Performance cookies allow us to learn how you use our website. They are used to analyse visitor information such as usage visitor numbers, help us see how effective our advertising is, and understand what you like. We also use this information to help improve our website, make our marketing more relevant and enhance the user experience.